Facilities and Service

• IDD Telephone
• Night Lamp
• Working table
• Dual split-type Air Conditioner
• Tea & coffee making facilities
• Tour desk
• Private bathroom with bathtub, hot shower, hair dryer
• Laundry and Valet service
• Mini Bar in room
• Remote control colour TV with international channels
• Airport transfer services
• Car rental
• Internet access in room and lobby
• Private computer with High speed internet connection or wifi inside each room (free of charge)
• Extra bed and Baby cots availble
• 24-hour sercurity, reception & IT support
• 24-hour room service
• Turndown service
• Daily housekeeping
• Baggage storage
• Safety deposit box
• Foreign currency exchange
• Morning call
• Doctor on request
• Concierge
• Babysitting service

TRAVEL SERVICES

Information help desk
Daily tours for small group
Package and custom made tours
Tour guide services
Hotel booking in Vietnam
Internal and international flight booking
Train or Bus throughout Vietnam and to Kunming, Lao...
Visa upon arrival in Vietnam
Visa service to Laos, Cambodia, Myanmar and China
Airport transfer (4, 7, 15, 24, 45 seats)
Car, van, bike, sport bicycle hiring
Water Puppet show ticket booking

All special requests are subject to availability upon check-in.Early check-in available upon request, but is subject to availability at no additional cost.A guaranteed reservation assures you of a room even if you check in late after 22:00.

Guest safety and Health

You can rest assured with the fire alarm and firefighting equipment of the hotel as well as with the security system in your room. Magnetic locks and safes are furnished for each room according to 5-star hotel standards.
The hotel is equipped with an air circulation system together with soundproof Euro Window-made doors and windows, preventing you from being woken up by street noises.

Cleanliness is guaranteed 24 hours a day, not only in rooms, but in every corner of the hotel, helping guests to enjoy a relaxing, safe and comfortable atmosphere during their stay at our hotel. Furthermore, epidemic control procedures will keep our hotel free from pests like flies, mosquitoes, ants, cockroaches, and mice without affecting the environment or you.

Staff

You will be welcomed by our warm-heartedness and hospitality. You will always meet smiling faces, enthusiastic support, consideration, and reliability in every service during your stay at Hanoi Lucky II Hotel.